Our client is seeking a Data Analyst who will drive analytical insights to support transformation initiatives across group operations. Working within the Trading and Operations Transformation team, this role focuses on analysing interaction data to identify digital enhancement opportunities and inform new transformation initiatives.
Key Responsibilities
Digital Transformation Analysis
Analyse client and operational interaction data to identify transformation opportunities and process friction points
Evaluate user behaviour and system interactions to uncover areas for digital solutions and automation
Conduct comprehensive analysis of interaction data to inform and prioritise digital transformation initiatives
Strategic Initiative Support
Partner with transformation teams to translate data insights into actionable digital strategies
Support business case development with robust analysis and impact modelling for transformation projects
Monitor and measure success of implemented initiatives through performance tracking
Cross-Functional Collaboration
Collaborate with Analytics Engineering and Data Engineering teams to develop and maintain comprehensive dashboards monitoring transformation KPIs, performance metrics and interaction data
Work with operational teams to understand current processes and identify transformation opportunities
Strategic Insights & Stakeholder Management
Present findings and recommendations to stakeholders, translating operational data into clear business cases for improvement initiatives
Serve as the analytical voice within Operations Transformation, providing data-driven insights to support decision-making processes
Demonstrate analytical curiosity with proven ability to identify analysis opportunities independently and deliver measurable operational impact
Influence decision-making through comprehensive data analysis and compelling presentation of insights
Technical Skills
Proficiency in SQL with experience in Google BigQuery preferred for complex data analysis and reporting
Advanced data visualization skills using tools such as Tableau, Looker, or similar platforms
Advanced Excel skills including pivot tables, complex formulas, and data manipulation techniques
Strong understanding of operational processes with ability to connect metrics to business outcomes
Experience
Proven experience in operational analytics, business intelligence, or performance analysis with focus on service delivery metrics
Experience analyzing operational workflows and service delivery metrics preferred
Knowledge of financial services operations preferred
Demonstrated track record of turning data into actionable improvements and measurable business outcomes
